Penelitian ini menganalisis pengaruh Motivasi, Komunikasi, dan Organizational
Citizenship Behavior dalam meningkatkan Kinerja Pegawai di Dinas Pekerjaan
Umum dan Penataan ruang di Muratara. Metode penelitian yang digunakan adalah
kuantitatif. Data dikumpulkan melalui kuesioner dari 75 pegawai. Hasil penelitian
menunjukkan bahwa Motivasi, Komunikasi, dan OCB berpengaruh positif dan
signifikan terhadap kinerja pegawai, baik secara parsial maupun simultan. Dengan
demikian, OCB memediasi hubungan antara motivasi dan komunikasi terhadap
kinerja. Temuan ini menegaskan pentingnya strategi pengelolaan sumber daya
manusia yang meningkatkan motivasi dan komunikasi, guna mendorong OCB yang
pada akhirnya meningkatkan kinerja organisasi.
Kata kunci: Motivasi, Komunikasi, dan Organizational Citizenship Behavior,
Kinerja Pegawai.
x
ABSTRACT
This study analyzes the influence of Motivation, Communication, and Organizational
Citizenship Behavior (OCB) in improving Employee Performance at the Public
Works and Spatial Planning Department in Muratara. The research method used is
quantitative. Data were collected through questionnaires from 75 employees. The
results show that Motivation, Communication, and OCB have a positive and
significant effect on employee performance, both partially and simultaneously. Thus,
OCB mediates the relationship between motivation and communication on
performance. This finding emphasizes the importance of human resource
management strategies that improve motivation and communication, in order to
encourage OCB which ultimately improves organizational performance.
Keywords: Motivation, Communication, and Organizational Citizenship Behavior,
Employee Performance