ANALISIS SURVEI KEPUASAN PELAYANAN ADMINISTRASI PADA APLIKASI JKN MOBILE MENGGUNAKAN METODE EUCS

The rapid development of the world of information technology has made the use of
information technology spread to various levels of society, especially in the health
sector. The Social Security Administrative Body (BPJS) is a legal entity formed
based on social security. Sosial security is defined as a form of social protection to
ensure that all people meetheir basic needs for a decentlife. In it simplementation,
BPJS is divided into Health BPJS and Employment BPJS. In 2017 BPJS Health
launched an application that aim to assist services and outreach under the name
Mobile JKN. Based on the result of the literature study that has been conducted,
information is obtained in the JKN Mobile application that until now users have
reported technicalities such as not replying to doctor consultation features, data
related to services and room availability which are still limited and others,
indicating that the JKN Mobile application still has several deficiencies. The
purpose of this researchis to measure the satisfaction of users of the JKN Mobile
application using the End Using Computing Satisfaction (EUCS) method this atudy
used descriptuve analys with a quantitative approach using the EUCS method and
Likert Scale calculations. The result of the study showthe user satisfactionindex on
the variabbles Content, Accuracy, Format, Ease of Use, and Timeliness. It can be
concluded that the services quality of the JKN Mobile application at the “ Satisfied”
level but still needs improvement so that it can be used according to the tasks and
needs of the user.