PENGEMBANGAN SMART LIVING DALAM PENGGUNAAN TRANSPORTASI LIGHT RAIL TRANSIT DI KOTA PALEMBANG

ABSTRAK
Most public transport systems follow fixed routes as well as pre-planned
stops. It must be recognized that the country's public services must be
reformed where LightRailTransit (LRT) transportation is an international
transportation both in its paradigm and form. The purpose of this study is to
determine the development of Smart Living at the LRT Station in Palembang.
The research method used is descriptive qualitative. The data collection
techniques used were observation, interviews and documentation. Data
analysis techniques consist of data reduction, data presentation and
conclusions.
The result of this study is that the Catalog is the ability of web features
that can be accessed, proven to be reachable and practical in providing
complaint services. Make it easier for the public to provide solutions to
companies with these services, and make it easier for the public to understand
the LRT profile. Transactions are stages of payment for cash, electronic
money cards, and subscription cards to make it easier for people to go
anywhere with fairly cheap price rates. Services at the LRT have been
running according to procedures, because this LRT has an operator, namely
PT. KAI meanwhile PT. The KAI is a good company, they have SOPs and
SPMs related to service and operating trains, so everything goes with existing
SOPs. The development of Smart Living in the use of Light Rail Transit in
Palembang City is related to companies that manage LRT, there is no
competitiveness because LRT is a company managed by the South Sumatra
Provincial government under the auspices of the South Sumatra Light
Railway Management Center.
The focus of the catalog stage is to catalog and organize the information
and present it in an indexed way that can be searched on the website. The
transaction phase aims to expand the form's capabilities, whereby it allows
citizens to conduct transactions with the government electronically,
conducting some simple online transactions (two-way communication).
Hierarchically structurally vertical organizations but have the same function
integrate in one service. While at an advanced stage, the level of system
complexity is increasingly characterized by integration between organizations
that are functionally different. So at this stage, LRT has become a truly
integrated service for the community. The horizontal stage focuses on
integrating various functions and systems between different levels so as to
provide users with a variety of integrated and seamless services. There needs
to be a feature development on the website. Non-cash transactions should be
possible using a debit card. Expansion of parking space for LRT users. There
is a promotion to attract people to use LRT as a means of transportation.
Keyword : LRT, Smart Living, Public Transportation