PENERAPAN OTOMATISASI JAWABAN (CHATBOT) BERBASIS WHATSAPP SEBAGAI LAYANAN INFORMASI DI LEMBAGA PEMASYARAKATAN NARKOTIKA KELAS IIB BANYUASIN

Technology continues to give birth to the latest innovations, one of which is chatbot, a technology that can send replies to users based on knowledge that has been inserted into the system. The use of chatbot has been implemented by various companies, universities, and government agencies. Class IIB Banyuasin Narcotics Penitentiary is a place of training for convicts who are serving their sentences. Apart from being a place of guidance, Correctional Institutions are also responsible for providing information to the general public and related parties regarding the programs and activities carried out there. However, the information management process is still done manually and requires quite a long time.

Moving on from this, the focus of this research is to assist officers in providing service information quickly and accurately. The research method carried out starts from collecting data, designing, implementing, and testing a WhatsApp-based answer automation system that will allow users to send questions via the WhatsApp application and receive answers automatically.

The result of this study is an answer automation system (chatbot) as an information service at the Banyuasin Class IIB Narcotics Penitentiary. This WhatsApp-based answer automation system is expected to reduce the time needed to respond to user questions and increase user satisfaction in obtaining the desired information.